Return Policy

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Purchased items from Gaffer & Fluf can be returned within 20 days of commencing from the delivery (law 4242/14 (FEK 50 A/28-02-2014). All returned items must be at the condition you received them, in their original sealed and undamaged packaging, with their original label(tag). Washed or worn items, cannot be returned or exchanged.

Before returning an item, please contact Gaffer & Fluf either by email (including your order code) or by calling our customer service department at +302106034334 (Monday-Friday, 10:00am-18:00 pm, GMT+3).

Once a request to return an item is received, we will send you a return label:

Aik. Vamvaka & Co – Dervenakion 23str., 15351, Pallini-Greece. Tel.: +302106034334

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Returns from countries outside the European Union are accepted, ONLY IF YOU AGREE TO PAY THE CUSTOMS CLEARANCE COSTS:

For items costing up to 150 euros (including 24% tax), the amount of the customs clearance costs is 90 euros

For items costing from 150 euros to 800 (including tax 24%), the amount of the customs clearance costs is 120 euros.

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Upon your return, you have the following options:

 

Full amount refund: you may request a full refund of your purchase. The amount refunded to your account is the original price of your purchase deducting the postal cost of the initial delivery. Once we receive the returned item, we immediately proceed to the refund. Refunds are only made to the account connected to the debit/credit card used for your purchase.

Exchange with another item: If, for any reason, you want to exchange your item with another available (different size, different item), you should first contact Gaffer & Fluf either by email, or at the customer service department in order to reserve the item you want. Once we receive your returned item, we will immediately ship your item in exchange.

Want to switch to another size of the same product?E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.

100% store credit via personal discount code: You can ask for a personal code to use later on another purchase. Once your return item is received, we will send you a discount code that you can apply on your next order on our e-shop. The amount will be immediately deducted from your cart.

 

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 Gaffer & Fluf will bare the postal cost the first time you choose to return your purchase. For any further returns, standard shipping rates will be charged.

It is appropriate that the customer controls the delivery to verify that it is accurate and error free. At any complaint, the customer should contact Gaffer & Fluf and give relevant information about the reason of complaint.

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Important Note: Always check your junk mailbox since sometimes our emails land there!

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Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.

Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.​

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Unclaimed Packages

For packages that are not cashed at your post office within 14 days, gaffer & fluf reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

All enquiries: info@gafferandfluf.com

Terms & Conditions in short

By ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at gaffer & fluf,  you warrant that you are at least 18 years old or have parents' permission to buy from us.
All personal information you provide us with or that we obtain will be handled by gaffer & fluf as responsible for the personal information.
Events outside gaffer & fluf 's control shall be considered force majeure.
The price applicable is that set at the date on which you place your order.
Shipping costs and payment fees are recognized before confirming the purchase.
Card information is transmitted over secure SSL encryption and is not stored.
Please note that local charges may occur.
gaffer & fluf reserves the right to amend any information without prior notice.

Please note that delivery outside of the EU may be subject to local import taxes and duties, which are your responsibility where they apply.



Terms & Conditions
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at gaffer & fluf  you warrant that you are at least 18 years old (or have parents' permission to buy from us and accept these terms & conditions which shall apply to all orders placed or to be placed at gaffer & fluf for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information
All personal information you provide us with or that we obtain will be handled by gaffer & fluf as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to gaffer & fluf and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request gaffer & fluf  to delete or correct the information held about you. By accepting the gaffer & fluf Conditions, you agree to the above.

 

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Force Majeure
Events outside gaffer & fluf 's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that gaffer & fluf is released from gaffer & fluf 's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment
All products remain gaffer & fluf 's  property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from gaffer & fluf.

All transfers conducted through gaffer & fluf are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

Local Taxes
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

 

​Cookies

gaffer & fluf uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use gaffer & fluf without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On gaffer & fluf we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information
gaffer & fluf reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, gaffer & fluf has the right to cancel the order and refund any amount paid in the best way.gaffer & fluf shall also notify the customer of equivalent replacement products if available.

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All enquiries:info@gafferandfluf.com