Shipping in the European Union
Our e-shop offers a free return policy for all orders placed within EU countries. We understand that customer satisfaction is of utmost importance, and we want to ensure that you have a seamless shopping experience with us.
If, for any reason, you are not completely satisfied with your purchase or wish to return an item, simply contact our customer support team. We will be more than happy to assist you and provide you with a free return voucher. To make the process even more convenient for you, you can then contact your local DHL office to arrange the return shipment. They will handle the logistics and ensure that your return is processed smoothly.
Please note that our free return policy applies to orders placed within EU countries. We kindly ask that you reach out to our customer support team for further details and instructions on how to initiate the return process.
Shipping outside of the European Union
We want to inform you about the customs costs that may apply to your orders if you reside outside of the European Union (EU). These costs are imposed by your country's customs authorities and are separate from the purchase price and shipping fees you pay to us.
Customs duties, taxes, and fees are levied by your country's government to regulate the import of goods. These charges are determined by your country's customs regulations and are not under our control. As an international customer, it is your responsibility to be aware of and comply with your country's customs policies.
Upon delivery of your goods, the courier or local customs office may ask you to pay these customs costs before they can release the package to you. The charges typically depend on factors such as the type of product, its declared value, and the customs regulations of your country.
Please note that these costs are not included in the total price you paid for your order on our website. We recommend contacting your local customs office or visiting their website to get more information on the specific charges and procedures applicable in your country.
We understand that customs costs can be an unexpected expense, and we apologize for any inconvenience caused. However, these charges are determined by your government, and we have no control over them.
If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We're here to help!
Return policy outside of the European Union
The customs cost associated with returns from countries outside the European Union. Please note that returns are only accepted if you agree to cover the customs clearance costs. These costs vary depending on the value of the item being returned. Here is a breakdown of the customs clearance costs:
For items costing up to 150 euros (including 24% tax), the customs clearance cost amounts to 90 euros.
For items costing from 150 euros to 800 euros (including 24% tax), the customs clearance cost amounts to 120 euros.
It is important to understand that these costs are necessary to complete the customs procedures involved in returning items from outside the European Union. By agreeing to pay the customs clearance costs, you will ensure a smooth and efficient return process.
If you have any further questions or concerns regarding customs costs or returns, please do not hesitate to contact our customer support team. We are here to assist you and provide any additional information you may need.
